Safety Notices & Recalls

RECALL NOTICE: Ascend Cabrillo and Minaret Electric Bicycles (January 24, 2024)

PRODUCT UPDATE

At Pacific Cycle, we are committed to the safety and quality of our products.

Following reports of the electric bikes lithium-ion batteries overheating while charging Pacific Cycle is recalling the Ascend Cabrillo and Minaret electric bikes sold at Bass Pro and Cabela’s due to fire hazard, in cooperation with the U.S. Consumer Product Safety Commission.

WHICH PRODUCTS ARE AFFECTED?

The Ascend Cabrillo and Minaret electric bikes sold at Bass Pro and Cabela’s stores from January 2023 through November 2023. 

WHAT SHOULD I DO?

Consumers should immediately stop using, and unplug, the recalled electric bikes and return the bikes to Bass Pro Shops or Cabela’s to receive a full refund or replacement Ascend Cabrillo or Minaret electric bike.

Serial Numbers: Please validate that your bike’s 13 digit serial number is affected by this recall by locating your serial number and entering it in the box below then hit submit.  If you receive a result of “Recalled” please return your bike to Bass Pro or Cabela’s.  If you receive the result “Not recalled” you can continue to use and charge your bike without concern.

Finding your serial number: The serial number is engraved underneath the bottom bracket

We apologize for this inconvenience and thank you for your patience.

RECALL NOTICE: Pacific Igniter and Bubble Pop 20” Bicycles ( December 22, 2022)

PRODUCT UPDATE

At Pacific Cycle, we are committed to the safety and quality of our products.

Following reports of some handlebars becoming loose, we have decided to conduct a voluntary recall of Pacific Igniter and Pacific Bubble Pop 20” Bicycles in order to improve the tightness of the handlebar, in cooperation with the U.S. Consumer Product Safety Commission.

WHICH PRODUCTS ARE AFFECTED?

The Pacific Igniter and Pacific Bubble Pop Bicycles were sold exclusively at Target from July 2020 through September 2022. 

WHAT SHOULD I DO?

Consumers should immediately stop riding the bike and contact us at 877-564-2261 from 7am to 6pm CST Monday through Friday to receive a free and easy to install repair kit that includes a bolt, nut, washer, and grease packet.

Date Codes: Please validate that your bike model’s 9-digit code falls within one of these ranges.

FSD0615BJ to FSD1231BJ (Jun 15, 2020 – Dec 31, 2020) 
FSD0101BA to FSD1231BA (Jan 1, 2021 – Dec 31, 2021) 
FSD0101BB to FSD0815BB (Jan 1, 2022 – Aug 15, 2022)

A copy of the instructions for installing the repair kit is available here.

We apologize for this inconvenience and thank you for your patience.

RECALL NOTICE: SCHWINN TONE ELECTRIC SCOOTERS (December 15, 2021)

PRODUCT UPDATE

Pacific Cycle is committed to the safety and quality of our Schwinn products and ensuring all products meet the Schwinn Quality standard. Following reports of some handlebar grips becoming loose or cracking, posing fall and injury hazards, we have decided to conduct a recall of Schwinn Tone Electric Scooters in order to improve the strength and durability of the handlebar system, in cooperation with the U.S. Consumer Product Safety Commission.

WHAT SHOULD I DO?

Consumers should immediately stop riding the e-scooter and contact us at 877-564-2261 from 7am to 6pm CST Monday through Friday to receive a free and easy to install repair kit that includes a new handlebar system.

A copy of the instructions for installing the repair kit is available here, and in video form here:

Pacific Cycle estimates it will take consumers between five and ten minutes to install. Alternatively, consumers can ship the e-scooter back to Pacific Cycle for repair, at no cost to the consumer. If you are unsure whether your scooter is subject to this recall, or has already been repaired, please see our guide here.

We apologize for this inconvenience and thank you for your patience.

RECALL NOTICE: JOGGING STROLLER

PRODUCT UPDATE

Pacific Cycle has received reports that some consumers have experienced issues with the front wheel coming loose on certain models of swivel wheel jogging strollers that have a quick release mechanism for rapidly removing and re-installing the front wheel. The front wheel can pose crash and fall hazards if it becomes loose and detaches. We are working with the U.S. Consumer Product Safety Commission (CPSC) to provide a repair kit. The impacted strollers include Single and Double Occupant models from the following Pacific Cycle brands: Instep Safari, Instep Grand Safari, Instep Flight, Schwinn Turismo and Schwinn Discover. The strollers were sold nationwide from January 2010 through June 2016.

Please watch the following video for more information about the repair kit.

At Pacific Cycle we are dedicated to the superior quality and safety of our outdoor recreation products. We are taking all necessary steps to remedy the situation with a minimum of inconvenience to consumers.

WHICH PRODUCTS ARE AFFECTED?

About 218,000 swivel wheel strollers that have a quick release mechanism for removing and re-attaching the front wheel, including the following Single and Double Occupant models: Instep Safari, Instep Grand Safari, Instep Flight, Schwinn Turismo and Schwinn Discover. The strollers were sold nationwide from January 2010 through June 2016.

A complete list of model numbers is below. These models come in a variety of colors. The model number is located on the inside of the metal frame above the rear right wheel.

WHAT SHOULD I DO?

Consumers should stop using the recalled strollers and contact Pacific Cycle to obtain a repair kit. The repair kit includes a replacement mechanism for securing the front wheel that uses a traditional screw on/off method of attachment instead of the quick release lever method of attachment shipped with the product. The repair kit is expected reduce the risk of the front wheel detaching. Consumers should not return the jogging strollers to retailers where purchased.

Fill out the below information form or contact customer service at Pacific Cycle, Inc., toll-free at 877-564-2261, from 8 a.m. to 5 p.m. CST Monday through Friday, or via email at customerservice@pacific-cycle.com

RECALL NOTICE: MAGNETIC NO-PINCH BUCKLE INFANT HELMET

PRODUCT UPDATE

At Schwinn we are dedicated to producing the highest quality bikes and accessories on the market. Schwinn is a family friendly company made up of moms and dads, and grandmas and grandpas, and aunts and uncles and our own children regularly use our products. We know that safety is your number one priority when buying one of our helmets for your child and it’s our number one priority when producing one. We are committed to the safety of our helmets and to the Schwinn Quality standard, using over 120 years of cycling heritage, passion and expertise to guide us.

WHICH PRODUCTS ARE AFFECTED?

The Magnetic No-Pinch Buckle Infant Helmet sold exclusively at Target.

The helmet and its straps come in various colors and design patterns. The buckles have small plastic covers and enclosed magnets. Only helmets with the unique type of magnetic no-pinch chin strap buckles shown below are affected by this recall.

WHAT IS THE VOLUNTARY RECALL FOR?

Despite passing extensive global industry and regulatory testing, Schwinn has recently received three reports that the magnetic chin strap buckle on the Magnetic No-Pinch Buckle Infant Helmets sold exclusively at Target has small plastic covers and magnets that may come loose due to inadequate adhesive, posing a potential choking and magnet ingestion hazard. There have been no reported injuries among the 129,000 chin strap buckles sold since January 2014 that are being recalled. Safety is always our number one priority, and in an abundance of caution, Schwinn approached the CPSC to conduct a voluntary recall of the product.

WHAT SHOULD I DO?

Consumers should immediately take the helmets away from children and contact Schwinn for instructions on how to receive a free replacement helmet.

Or contact customer service at Pacific Cycle, Inc., Schwinn’s parent company, toll-free at 877-564-2261, from 8 a.m. to 5 p.m. CST Monday through Friday, or via email at customerservice@pacificycle.com

To view the recall notice from the CPSC vist their website at http://www.cpsc.gov/en/Recalls/2016/Pacific-Cycle-Recalls-Infant-Bicycle-Helmets

RECALL NOTICE: SR SUNTOUR FORK

Madison,WI, June 24, 2015 -- Announcing the SR Suntour Fork Recall Affecting Schwinn

This recall involves bicycles with SR Suntour bicycle forks models M3010, M3020, M3030, NEX and XCT.

The recalled forks have serial numbers in the top row beginning with “K” and ending with a number between 141101 and150127. The fork model and serial numbers are located on the back of the fork’s crown. The serial number is the first row. The model number is in the second row. “SR Suntour” is printed on stickers on both sides of the fork legs.

A detailed list of the serial numbers included in the recall is on the firm’s website.

Contact SR Suntour toll-free at (888) 820-8458 from 9 a.m. to 4 p.m. CT Monday through Friday or online at www.srsuntour-cycling.com and click on Safety Recall Notice for more information.